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FAQ’s

How do I place an order?

Please utilize the online booking tool. Should you have any questions, do not hesitate to contact us via phone or email.

What day should I schedule my gear to be delivered and picked up?

All beach rental chairs and umbrellas will be onsite on the day your rental booking begins.

When will my items be delivered?

Beach Chair and Umbrellas - to be delivered onsite and set up by 8am on the first day of rental if you are located in a private location. If you are renting at a public beach access, please see the SWBA attendant and he will set your chairs and umbrellas up.

LSV Golf Carts - to be delivered onsite the first day of hire by Redfish Rents personnel.
Bonfires - to be delivered and set up at least 30mins before agreed Booking Time.

Can I pick my items up?

All items will be delivered to the designated location mentioned in the booking request at no additional charge to our customers.

Does Redfish set up my beach chairs and umbrella on the beach?

Yes - all customers utilizing Walton County FL public beach access will have your equipment set up by SWBSA Beach Attendant [South Walton Beach Service Association]. You must check in with the SWBSA attendant upon arrival who will then confirm your booking and set up your umbrella and chairs.

I was hoping to rent an item that you don't carry- can you get it for me?

Should there be any special requests for items not listed online please feel free to contact us via phone or email.

What happens if I lose an item that I rented?

You are responsible for lost or stolen items and will be charged associated cost for replacement.

How late can I place an order?

We recommend that you order all your beach equipment as soon as you secure your vacation home, but we do understand that’s not always possible.

Same day bookings are available for Umbrella and Beach Chairs before 11AM, for same day deliveries. Same day deliveries may not always be possible during popular times such as July 4th Weekend due to traffic and parking along 30A. We do ask that you try and call us the day before your desired rental delivery. We do not want you to miss out on any morning sunshine!

Bonfires require two weeks notice due to Walton County requirements. If you are booking inside of two weeks for a bonfire, please give us a call and we will attempt to secure a permit for you and your crew

Do you require a deposit?

Only deposits required at this time are for the Bonfires to ensure Walton County Permits are secured for your desired Bonfire Date.

How do we return the items after we have used them?

We will happily pick up your equipment at the end of your rental period free of charge. At public beach accesses, your attendant will manage your beach chairs and will pick up upon departure.

All equipment will be collected by 5pm each day as required by Walton County, Florida.

How much does delivery cost?

We are happy to share there are NO Delivery Costs for any of our services.

How far in advance do we need to reserve these items?

As soon as you confirm your vacation home details we do recommend you also book your Redfish Beach Equipment rentals too. Should you have any questions on local area, please contact us via phone or email.

We have decided to stay longer; can we keep the items longer?

Please give us a call to discuss further. We will strive to accommodate the best we can, that said, there may be a chance that your equipment is already leased to another vacationer.

How can I make a payment?

We accept all major credit cards. If you wish to pay by another means, please give us a call to discuss details and form of payment.

If I'm staying in a condo, can I a rent golf cart?

Please utilize the Redfish website for all LSV golf cart rentals. Do take note that LSV golf carts may be restricted in the following areas of 30A

  • WaterColor
  • WaterSound
  • Alys Beach
  • Rosemary Beach.

Due to community regulations, street legal golf carts or LSV’s are restricted and sometimes not allowed.

Should we lock our equipment?

We do recommend that you secure any and all equipment rented from Redfish Rentals. You are responsible for lost or stolen property. Equipment that is lost or stolen is subject to replacement cost.

I am interested in renting a golf cart, what should I do next?

Feel free to book your requested golf cart online. Please note that golf carts are not available in...

  • WaterColor
  • WaterSound
  • Alys Beach
  • Rosemary Beach
  • Seaside Neighborhood

If you want to know more details on golf cart rentals please contact us via phone or email.

Will Redfish set up a bonfire at a place of my choosing?

Unfortunately, no. Beach bonfires are allowed only off Public Beach walkovers, in Walton County only, as long as a no-burn order has been issued.

Beach bonfires are not allowed in...

  • Okaloosa County
  • Bay County

Please see the individual bonfire listing for more information about items provided, and Redfish Rentals’ cancellation policy.

What happens to my rental equipment if I leave the beach (public access) prior to sunset or EOD?

When booking beach services on a Public Beach Access in Walton County please note the following:
- South Walton Beach Service Association will have an Attendant on Site 8:00am to 12:00pm and 12:30pm to 5:00pm
- Rentals are set up by the beach attendant upon arrival 
- Unattended equipment will be removed by a beach attendant

What will show on my credit card or band statement?

After making a payment with us, you will see that transaction appear on your credit card or bank statement as REDFISH RENTALS BEACH.

What if I need to cancel my order?

Please review our cancellation and refund policies by clicking on the link below.

Refund & Weather Policy

Is it safe to provide my credit card details online?

Yes - Redfish Rentals only works with trusted processors who take your financial information and security very serious.

How will bad weather affect my rental service?

Inclement Weather: Reservations will not be refunded. Attendants will reopen the beach as soon as its safe for patrons to return to the beach. In the event that the coastal winds increase to a level that flying umbrellas become a risk to other patrons on the beach, we will shut the umbrella till winds decrease to a safe operating level. No refunds will be given if the attendant has to close the umbrellas. Safe operating levels are based off of weather apps and are at the attendant's discretion.

I can not find my Beach Attendant, what do I do?

We are sorry that you aren’t able to find the SWBSA attendant immediately. Sometimes the attendant may be near the water line assisting other customers and isn’t clearly visible immediately. If you do not see a lady or gentleman with “Beach Attendant” across the back of the shirt nearby, please just give us a call and we will make the necessary calls to managers to expedite your service.

Do note – the attendants will be present from 8AM to 5PM daily. The attendants also may be away on Lunch Break at 12 Noon.

What is Walton County's ghost chair policy?

Walton County currently has a ghost chair policy in effect for all public beaches regardless of the vendor. Should you need to leave the beach, the beach attendant will pick up any equipment left out for 30 minutes. Once you return, he will set out the equipment again for you. You may hold your spot with your personal belongings. ***Do note this is not a Redfish Rental's rule, as the attendants of South Walton Beach Service Association are under heavy scrutiny regarding ghost chairs by Walton County Code Compliance.