All refunds will be subject to 3.5% credit card processing fee.
Beach Service Weather Policy:
Due to the unpredictable weather conditions on the gulf coast, Redfish Rents reserves the right to delay service in the case of inclement weather service. In the same sense, Redfish also reserves the right to expedite pick up if inclement weather is present.
Beach Service Refund Policy:
Orders cancelled prior to one week of service, will receive a full refund. Orders cancelled within one week of service will receive 50% of the total amount paid or rescheduled, if possible, to new customer dates. In the event that an order is cancelled day of service, no refund will be given.
Bonfire Cancellation Policy:
Canceling your bonfire reservation is simple and easy, please contact the Redfish Rental team by phone: 850.714.4190 or email: firstname.lastname@example.org, 1 day prior to your service date. You will be refunded the entire balance less the deposit. All balances must be paid in full two days prior to the reserved date. Same-day cancellations will not be eligible for a refund.
Bonfire Weather Policy:
Considering the unpredictability of the weather on the gulf coast, the Redfish Team cannot refund after 2 pm on the day of your event. Should you decide to cancel, we will refund your balance less the deposit. If the weather is not cooperating, we will try to move your reservation with a $125 permit fee. To make this request, please reach out 1 business day prior to your scheduled date. This request is also subject to availability; however, we will do our best to accommodate all requests. Should you like to adjust the times for the event, we are happy to accommodate prior to 2 pm on the day of the event. Please keep an eye on the 10-day forecast for weather conditions. Feel free to reach out with additional questions via phone or email.
May through October on the gulf coast is turtle nesting season. From time to time, the beach accesses might be become blocked due to a turtle nest. Should a turtle nest occur within your given location, the team will happily move locations for a $125 permit fee. Like the weather, we cannot control the turtles and a nest does not constitute a refund. Our team does its best to keep an eye on these situations.