Refund & Weather Policy

• All refunds for are subject to 3.5% fee.

Coastal Weather Policy

• Due to the unpredictable weather conditions on the gulf coast, Redfish Rents reserves the right to delay service in the case of inclement weather service. In the same sense, Redfish also reserves the right to expedite pick up if inclement weather is present. No refunds will be given if Redfish Rentals or South Walton Beach Service Association expedite or delay service. Streat Legal Golf carts will not be refunded for inclement weather. In the event that the state declares an emergency for Destin or surrounding areas, then refunds will be issue if services cannot be rendered.

Beach Chairs  

• In the event you need to cancel your beach service, reservations greater than 14 days will be fully refunded.
• If your reservation is within 14 days from service, you will be refunded 50% of the total amount paid less 3.5% process fee.
• If it is the day of service, then no refund will be granted. Same day reservations will not be refunded for discretionary cancellation.
• No refund will be given after rental period has started.
• Modifications to beach days must be completed prior to reservation start date. Redfish Rentals will not move beach days once reservation has started; however, additional days can be added. 
• Inclement Weather: Reservations will not be refunded. Attendants will reopen the beach as soon as its safe for patrons to return to the beach. In the event that the coastal winds increase to a level that flying umbrellas become a risk to other patrons on the beach, we will shut the umbrella till winds decrease to a safe operating level. No refunds will be given if the attendant has to close the umbrellas. Safe operating levels are based off of weather apps and are at the attendant’s discretion. 

Street Legal Golf Cart Refund Policy:

• In the event you need to cancel your street legal golf cart, reservations greater than 21 days or 3 weeks will be fully refunded less a 3.5% processing fee. 
• If your reservation is within 21 days from service, you will be refunded 50% of the total amount paid less a 3.5% processing fee. 
• If it is the day of service, then no refund will be granted. 
• Same day reservations will not be refunded for discretionary cancellation. 
• No refund will be given after rental period has started.
• Variations of carts: All carts have some variability with respect to color, style of seats, roof-top length, and slight speed differences. No Refunds will be given for variations.
• Inclement Weather: Reservations will not be refunded for weather related issues unless a state of emergency is in place for Destin and surrounding areas causing Redfish Rentals to disrupt service.
• Redfish Rentals takes pride in maintenance; however, because street legal golf carts due have mechanical failures from time to time, we will make every effort to get you another street legal cart. Should we not be able to accommodate with another cart, we will refund the remainder of your reservation.

Bonfire Cancellation Policy:
Canceling your bonfire reservation is simple and easy, please contact the Redfish Rental team by phone: 850.714.4180 or email: info@redfishrents.com, prior to your service date. You will be refunded the entire balance less the deposit and permit fee. All balances must be paid in full two days prior to the reserved date. Same-day cancellations will not be eligible for a refund.

Bonfire Weather Policy:
Considering the unpredictability of the weather on the gulf coast, the Redfish Team cannot refund after 2 pm on the day of your event. Should you decide to cancel, we will refund your balance less the deposit of $150 and permit fee. If the weather is not cooperating, we will try to move your reservation with a $125 permit fee. To make this request, please reach out 1 business day prior to your scheduled date. This request is also subject to availability; however, we will do our best to accommodate all requests. Should you like to adjust the times for the event, we are happy to accommodate prior to 2 pm on the day of the event. Please keep an eye on the 10-day forecast for weather conditions. Feel free to reach out with additional questions via phone or email.

Turtle Nesting:
May through October on the gulf coast is turtle nesting season. From time to time, the beach accesses might be become blocked due to a turtle nest. Should a turtle nest occur within your given location, the team will happily move locations for a $125 permit fee. Like the weather, we cannot control the turtles and a nest does not constitute a refund. Our team does its best to keep an eye on these situations.